What do I do when my appliance breaks down?
Call us on 1800-LOV-HOME(1800-568-4663) so we can assess the appliance breakdown and dispatch a repairer to your home on the agreed date and time.
What kinds of repairs are covered?
When you sign up for the LoveHome programme, we will conduct a free Health Check to assess your appliances. The programme is activated when all the appliances pass the check. This means that when one item breaks down, you can call our 1800 LOVHOME hotline and we will arrange for an authorised service technician to do the repair. The service covers mechanical and electrical breakdowns. If the appliance cannot be repaired, we will arrange for a replacement for the closest make or model that’s within the cap for the appliance.
What is a Health Check?
A Health Check is an assessment to check the status of your appliances. We want to make sure these are in good working order prior to programme activation. An authorised service technician will conduct the check. He will also share tips and tricks to ensure your appliances remain in good health. Apart from the convenience of the hotline for repairs, the programme gives you the peace of mind that your appliances are protected 24/7 for 12 months.
What breakdowns am I protected against?
You are protected against mechanical and technical breakdowns during the term of the program, regardless of brand, model, or age of the covered appliances.
When does my cover start?
Your 12-month cover starts once full payment has been received and the result of your Health Check is positive.
Am I covered overseas?
LoveHome is only available in Singapore at the moment.
What happens if one of my appliances fail the Health Check?
You have the option to repair the broken appliance(s) yourself or have our service technician repair it at your own cost. Once proof is shown that it is repaired, the affected appliance will then be included in the LoveHome programme. You can also choose to exclude the broken appliance(s) from the programme. However, there is no refund for the excluded item(s) as LoveHome is a bundled plan.
What is the $1,500 claim limit?
Under the LoveHome programme, each appliance can be repaired for a maximum of $1,500. This means we will repair or replace the broken item up to the available claim limit within a 12-month period. Every approved repair cost will be deducted from the available claim amount.
What is the $50 call-out fee?
The call-out fee is to cover the costs of dispatching the service technician to your home. For genuine repairs, the call-out fee of $50 will be deducted against your claim limit for that item together with the repair costs. If there is no repair required, or the repair is not covered by the program, you will be asked to cover the $50 call out fee. Payment details will be sent via email.
Does the Love Home plan cover replacements?
Yes, it does. If our service technician reports that the appliance cannot be repaired, or if it more cost efficient to replace, we will arrange for a replacement item with a similar capacity and specifications within the available claim amount.
What happens when I use up my claim amount?
If the balance for your claim limit is $200 or less, we will let you know prior to the repair as you might be asked to top up the balance. Once a claim amount has been fully utilised for a particular appliance, you cannot make additional repairs or claims.
What happens when I move to a different address?
If you move homes during the LoveHome service period, do give us a call at 1800 LOVHOME. We will take down your new address and conduct a Health Check for the appliances in your new home. However, this will incur an administrative charge of $80 outside of the claim amount. Payment details will be sent via email.
What happens if I replace a covered item?
If you buy a new appliance during the LoveHome service period, let us know via 1800 LOVHOME. You need to provide evidence of the new purchase for us to be able to include it in the programme.
What breakdowns are not covered?
LoveHome does not cover accidental/deliberate/cosmetic damages. Unauthorised repairs done by technicians outside of the LoveHome programme will render the cover void, and breakdowns caused by forces of nature will also be excluded from coverage. For a complete list of exclusions, please refer to the LoveHome Terms & Conditions