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Which Taobao agent is the best — Ezbuy, Peeka, SGshop, or Oops?


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We know many homeowners who buy big ticket items for their home from Taobao.
How do you avoid bad deals? Here are some tips on getting the cheapest rates and best deals:

As the world’s manufacturer, China’s merchants sell everything for less. With the quality of Chinese goods rising to a more-than-respectable level, many Singaporeans save money by shopping from Chinese merchants online.

Taobao is the de facto online marketplace for shoppers looking to score cheap deals from China. In fact, the Chinese portal has become so popular that Taobao is becoming synonymous with online shopping, the way Google represents searching online.

But because Taobao is a consumer-to-consumer marketplace (you’re buying directly from an individual, not a company), you don’t get the safety net of consumer protection or customer service. To avoid being vulnerable to common Taobao scams, make your transaction through an agent.

What is a Taobao Agent?

A Taobao Agent is a service that helps Singaporeans buy direct from Taobao. They are basically a middleman that communicates with the merchant on your behalf, and helps you with payment and shipping.

You’ll have a pay a modest fee for the services of a Taobao Agent, but in exchange, you’ll get a convenient and hassle-free shopping experience. Also, a good agent can help you avoid frustration and financial loss arising from misunderstanding or a bad deal.

When choosing a Taobao agent, verify that they are able to:

  • Alert you if you are buying from a potentially fraudulent seller
  • Check that the correct orders are placed
  • Make sure goods sent are undamaged and in good condition
  • Consolidate and repack your purchases to save you shipping fees
  • Liaise with the seller on your behalf in case of any disputes

 

Which Taobao Agent in Singapore is the Best?

There are several Taobao agents in Singapore who can help you buy from Chinese merchants. To help you decide which one is the best, we compared four popular agents: Ezbuy, Peeka, SGshop, and Oops.

Note that we only have information for air freight, which is suitable for smaller packages. However, if you are looking to buy large items like furniture, and don’t need the items in a hurry, sea freight is the more cost-effective choice. Sea freight delivery takes around 2 to 3 weeks, but charges go by increments of every 30kg.

Taobao Agents in Singapore
Taobao Agent Cost of Air Shipping Shipping Time Repacking and Consolidation Other Services
Ezbuy (Formerly 65Daigou) From S$1.69 to S$4.99 per 0.5kg, depending on service chosen From 1 to 2 business days, to 4 to 7 businesx days, depending on service chosen Repacking
– Free
Consolidation
– Free for 30 days
– S$1 per order per day thereafter
Basic Inspection
– Checks for quantity, design, colour, size and visible defects on your goods before shipping to Singapore
Parcel Tracking
– Yes
Insurance
– 3% of total value of shipment, or S$9.90 minimum
– S$2,000 limit
– S$100 compensation for items not insured
Concierge (Buy-For-Me)
– 4% to 8% of total value of shipment

Other Fees
– Home delivery: S$5 to S$8 per trip

Peeka S$14 for 1st 0.5kg, S$3.60 per 0.5kg thereafter 3 to 5 business days Repacking
– Free
Consolidation
– First 20 days free
– S$1 to S$5 per day thereafter, depending on weight

Basic Inspection
– Checks for colour, size and quantity of items ordered. 

Parcel Tracking
– Yes 
Concierge (Buy4U)
– Minimum $5, or 5% of purchase cost, (price of purchase + local delivery fee*)
Other Fees
– Surcharges apply for Buy4U and Ship4U

Sgshop From S$1.60 to S$4.90 per 0.5kg, depending on service chosen From 1 to 3 business days, or 3 to 5 business days, depending on service chosen Repacking
– Free
Consolidation
– First 30 days free
– S$1 to S$5 per day thereafter, depending on weight
Basic Inspection
– Checks for quantity, design, colour, size and visible defects on your goods before shipping to Singapore. 
Parcel Tracking
– Yes 
Insurance
– 5% of purchase cost (price of purchase + local delivery fee*)
– S$2,500 limit
Concierge (Buy 4 Me)
– 4% to 8% of transaction cost (price of purchase + local delivery fee + international freight fee^)

Other Fees
– Clearance fee of S$0.98 per parcel.

Oops S$3.30 + S$2.06 per 0.5kg 4 to 7 business days Repacking
– N/A
Consolidation
– Yes
Basic Inspection
– N/A
Parcel Tracking
– Yes 
Insurance
– May be purchased from air carrier, coverage up to full value of parcel
Concierge (Assisted Purchase)
– Minimum S$1, or S$1 per 1kg

Notes
*Local delivery fee refers to the amount charged by the seller for delivering your purchase to your agent’s warehouse in China.

^International freight fee refers to the amount charged for delivering your package from your agent’s China warehouse to Singapore.

Not All Taobao Agents Are Created Equal

As the table above shows, there are differences in delivery prices and services offered by Taobao agents.

Ezbuy, which also ships packages from the US to Singapore, offers fast delivery at low prices. Besides the rates listed above, they have a Prime service for a yearly subscription fee of S$99. As a Prime member, all your delivery charges will be knocked down to S$2.99 per shipment, and you’ll also enjoy lower fees with their concierge service.

Sgshop ticks all the right boxes with a full-service offering combined with low freight charges and quick deliveries. We also like that they offer three levels of freight service to keep costs low, while still promising a decent delivery window. However, they are the only agent out of the four to charge a clearance fee per parcel.

Oops offers low shipping rates and decent delivery lead times, but they do not provide important services such as basic inspection, which can nip a bad order in the bud.

On the other hand, Peeka’s service includes inspection, but their freight charges are the highest among the four, with a base rate of S$14. There are also several surcharges applicable, so you need to make sure to read all the fine print to know what fees you may end up paying.

Shop with the Right Credit Card

Regardless of which Taobao agent you choose, make your dollar stretch by using a credit card for online shopping. With rebates, you can end up saving up to S$60 a month on your Taobao purchases. Alternately, you can also use an air miles credit card.
 

Written by Alevin Chan for SingSaver. From personal loans to the best credit cards in Singapore, SingSaver.com.sg helps you to save money. Start comparing today!

 

Interested to find out more about taobao shopping? Here’s another great read: Taobao Basics – checking authencity of branded goods

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