Ikea Jurong, Ikea’s third store in Singapore, officially opens its door to the public on Thursday, 29 April 2021, from 10am to 10pm. Occupying a total retail area of 6,500 sq ft split into three levels at Jem Shopping Centre, Ikea Jurong is South-east Asia’s first Ikea ‘small store concept’.
“We say ‘small’ relative to Ikea’s usual standalone store, of course,” said Jaap Doornbos, retail director at Ikea South-east Asia, at the media preview on Tuesday. “Ikea Jurong is still the third largest home furniture store in Singapore, after Ikea Tampines and Ikea Alexandra.”
Jaap revealed that there were three reasons why Ikea chose Jem as the location for its third store. Firstly, most homes that used Ikea products are located in the Central and Eastern part of Singapore where the two standalone stores are located, while the West is underrepresented.
The second is the location, the plan to open a third store in the area had been around since 2015, but five years after, Ikea still had not found a suitable location for a stand-alone, blue box store. “So we thought, why don’t we find a location in an existing destination?” shared Jaap. With 36 million visitors annually, Jem is the obvious choice.
The third reason was: to shake things up. Ikea is used to big, mono-store operation. “It’s good to have a different concept from time to time and see how the consumers will react. It is a small store with a big ambition,” said Jaap. So what’s new and different at Ikea Jurong?
Split over three levels, Ikea Jurong is laid out more like department store, with stocks arranged on the floor around 12 room settings, 16 vignettes and two sets depicting life at home living situations in Singapore. Amazingly, Ikea Jurong offers the same range as its two stand-alone stores.
Cash(less) and Carry Only
Customers can enter and exit Ikea Jurong from any floors. Payment terms is cashless only. Over 2,500 home furnishing products are available for the cash(less) and carry, while the larger home furnishing items are available for home delivery.
Each floor has its own separate checkout area, each with a screen that shows the number of people in the queue at every level’s check-out to avoid bottlenecks.
There is no playground area in Ikea Jurong. There is, however, a digital interactive wall at its restaurant that will keep little ones entertained. This wall allows customers to colour pictures by waving their hands and legs.
Click & Collect Your Food
The Click & Collect ordering service is available for selected food items at the restaurant. Customers can order food before arriving at the restaurant or for takeaways via a QR code that will direct them to an online menu.
Once the order is ready, the customer will be alerted to pick up their food at its designated counter. This service will soft-launch when the store opens on 29 April with plans to expand it to an app in the future.
Expanded Planning Tools
Ikea Jurong has one planning station at each level and six workers with a mobile system on hand tasked to assist customers across all their needs and in all home furnishing units.
There are also 19 other digital stands that house a tablet that showcases the width and depth of our range as well as a planning tool to allow customers to envision the various configurations of their furniture choice.
One of the complaints often heard in an Ikea store is the wayfinding. Ikea Jurong features an all new digital wayfinding with improved navigation, plus ten beam projections projected directly into the furniture with instruction to help customer discover their full features.
1. Redeem your free Klamby bag for the bragging rights
On 29 April, 10am, Ikea are giving away 500 exclusive Klamby bags. Limited to one bag per customer on a first-come-first-served basis. Strictly while stocks last.
2. Pick up a catalogue and stand to win a $200 Ikea gift card*
Pick up a copy of the catalogue (like above), spot the unique eight-digit numbers at the back of the yellow band and stand a chance to win a $200 IKEA gift card! The five winning digits will be announced on ikea.sg/jurong on 31 May 2021.
*Terms and conditions apply.
3. Are you an Ikea Family member? Join the opening celebration draw
From 1 to 31 May, every $50 spent in a single receipt in any of the three Ikea stores gives you one chance to win 100,000 Ikea Family points which comes up to a value of $1,000. There will be 10 winners.
*Terms and conditions apply.
4. Don’t miss the food promo
Dig into a Gooey chocolate cake for only $0.50 (UP $2) at the Ikea Restaurant, available for dine-in at all three Ikea stores on 29 April only, while stocks last.
Enjoy 8pcs Plant ball with mashed potato dish at only $3 (UP. $6.50). Available for dine-in at all three Ikea stores on 29 April to 9 May only, while stocks last.
Enjoy 8pcs Plant ball with mashed potato and Salmon fillet with broccoli with Mushroom soup for $15 (UP $19.90). Available for dine-in at all three Ikea stores on 29 April to 9 May only, while stocks last.
5. Get furniture voucher for home reno with Livspace
Book a home renovation project of minimum $10,000 with Livspace at the Ikea stores and get up to $3,000 worth of Ikea furniture vouchers.
|Home Renovation Project Value Tier||Redeemable IKEA Furniture Voucher Value|
|$10,000 – $30,000||$500|
|$30,001 – $50,000||$1000|
|$50,001 – $75,000||$1500|
Valid from 29April to 31 May 2021. Value of the IKEA Furniture Voucher is awarded according to the tier of the home renovation project value booked with Livspace. 10% of the home renovation project fee is to be paid. Voucher is to be redeemed at 100% project fulfilment stage and can be used to offset the purchase of IKEA furniture as part of renovation project.
Ikea Jurong is located at Jem shopping centre, #02-12/13/14, #03-15/16/17 & #04-20/21/22, and opened daily from 10am – 10pm. For individual promotion terms and conditions, please visit www.ikea.sg/jurong to find out more.