New accreditation for interior designers in the works

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To make dinner at home, Mr Abdul Halil and his wife, Ms Stevanie Nur Rindyanie, squat over a cutting board and temporary stove on the floor in their kitchen.

There are no cabinets or work counters to speak of.

In their bathroom, loose wires hang from the ceiling. Around the rest of their executive apartment in Woodlands, tools are strewn on the floor.

Whatever fittings there are are shoddy, such as uneven floor tiles and a panel of skirting nailed to walls in all the bedrooms.

This "war zone" look is the work of contractors hired by someone they say claimed to be an interior designer.

Starting from July, the couple said they paid $54,000 - in weekly instalments of about $10,000 - to the man.

They found him on Carousell, an online marketplace, and picked him after shortlisting about 10 other interior design firms.

Mr Halil, 42, a Singaporean environmental health and safety officer, says he signed with the designer because he clicked well with them and spoke well.

"I did my own checks and nothing came up," Mr Halil adds. "My wife said Singapore is a First World country, so she wasn't worried about being cheated. I let my guard down."

Ms Stevanie, 34, an Indonesia born make-up artist who is a Singapore permanent resident, had planned to have a walk-in wardrobe to display bridal gowns and a space for a mini salon for her home wedding business, but neither materialised.

 

Two months after renovations started, contractors stopped going to the flat. Mr Halil says he called the designer more than 100 times in a week, but no one picked up.

To get his money back, he has been to the police, seen his Member of Parliament and filed a claim with the Small Claims Tribunals.

He also found other home owners in the same predicament with the firm, but says they have given up. He is resigned to the fact that the process will be long and he is unlikely to see any of the money again.

But that does not make him feel any less frustrated. "There's a loophole in the law. This guy can cheat other people again. I'm a victim, but I can't get anyone to help me," he says.

Mr Halil is not alone in dealing with rogue interior designers.

From January to October this year, the Consumers Association of Singapore (Case) had 187 filed and assisted cases involving interior designers and contractors. Last year, there were 244 incidents and in 2014, 262 cases.

There is no regulation or accreditation for interior designers here, so the onus is on the home owner to run his own checks.

So it should come as good news that an organisation is planning to introduce an accreditation scheme for the industry.

Two weeks ago, the president of the Society of Interior Designers Singapore (Sids), Mr Keat Ong, told The Straits Times that the group is launching an accreditation scheme for Singapore interior designers.

This is to differentiate interior design businesses from design-and build firms and renovation contractors.

There is an accreditation scheme in place for renovation firms, helmed by Case and the Singapore Renovation Contractors and Material Suppliers Association since 2014. It allows customers to claim from insurance companies for botched jobs.

Many design-and-build firms and renovation contractors often offer interior design services for free, Mr Ong says, though they factor the service into the final bill.

"The level of professional standards among interior designers here varies and untrained individuals can call themselves interior designers. The term is being abused," adds the 41-year-old, who is also the managing director of the award-winning, multi-disciplinary Nota Design Group.

He estimates that there are more than 3,000 interior designers and firms in Singapore.

Although the planning is in the early stages - a Sids accreditation scheme is likely to be ready only in a couple of years - some of the criteria are a designer's academic qualifications and his portfolio, he says.

Also under consideration is a fee guideline that helps interior designers know what price range is acceptable to charge for different types of projects.

Sids also wants to work with a government body to validate the accreditation scheme, Mr Ong adds.

The Interior Design Confederation Singapore (IDCS), a non-profit organisation and a registered society, is on the same page.

Since 2014, it has been working with the DesignSingapore Council, the national design agency, on an accreditation programme for interior designers.

Mr Alan Fan, 44, an IDCS executive council member and founder of award-winning architecture and interior design firm Topos Design Studio, says that accreditation for the industry is "long overdue".

He points to other countries that have regulation systems in place.

For example, the Philippines has introduced laws governing the interior design profession. Under the Philippine Interior Design Act of 2012, decorators, architects and furniture-makers cannot call themselves interior designers, and foreign designers have to get a permit and work with a local designer.

An accreditation scheme "will give the industry a new direction and improve its professionalism", Mr Fan adds.

Do interior designers want accreditation?

Some say yes; others question what criteria are relevant; while some feel it is simply impossible.

Established firms tend to be proaccreditation, especially in a saturated industry with low barriers to entry.

Mr Stanley Tham, 39, co-founder of 12-year-old KNQ Associates, says: "Some who claim to be designers may not even have a deep understanding of proportions, colour coordination or how to tailor homes to suit clients' lifestyles, instead, just following the clients' request to create something fashionable."

Even if there were an accreditation scheme, there could be disagreements on what criteria firms need to satisfy to get the badge.

One of the criteria Sids proposes is academic qualifications, but Design Intervention founder Nikki Hunt, 47, says: "A paper degree is certainly not a guarantee of competence."

"I have worked with several designers who have qualifications and been disappointed."

She points to successful designers, such as South Africa-born Kelly Hoppen, who do not have formal training.

Hunt moved to Singapore from Britain in 1993 and set up her interior design business a year later.

She says home owners should "look at the portfolio of the firm and for consistent quality".

Others feel that the industry - from interior designers to renovation companies - is simply too large and diverse to be regulated.

Mr Lin Weizhang, 39, principal at Super Fat Designs, a five-year-old multi-disciplinary interior firm, says that while accreditation is necessary, getting all interior designers on board would be "next to impossible".

He adds that as his firm relies on word-of-mouth publicity, being accredited will not snag Super Fat Designs more jobs.

Are you on the search for a qualified interior designer? Take a look at our list of local designers and their portfolios here. 

 

 

Article by Natasha Ann Zachariah, originally appeared in The Straits Times.

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