“Is retail dead?” — Many have wondered ever since e-commerce was officially founded in 1979. The question gets louder these days in a world brought to a halt by a pandemic. But we’re going to call it: retail is not dead. It is evolving.
Touch, smell, real-time demonstration, real people interaction and immediate acquisition — these are irreplaceable elements in a shopping experience that an online shop cannot replicate. Harvey Norman is armed with both. It offers all the tactility of a brick-and-mortar retail and the convenience of an online shop and services, and take it up a notch.
And the best part? Harvey Norman has everything you need at home at the guaranteed best price. And should you find a lower price elsewhere, the retail giant will match it and top up 10% of the price difference.
The Harvey Norman flagship store at Millenia Walk spans over 100,000 sq ft of retail space neatly arranged in three levels. This spacious interior is bright and clear. The lighting is comfortable on the eyes while showcasing the products at their best. The furnishings are modern, and spaced out to provide ample room for customers to navigate the display safely according to the social distancing rule.
The store offers the most extensive range of products, from customisable designer furniture and big-ticket electronics to small kitchen appliances, gaming devices and scrapbook supplies.
The bright and spacious store showcases the products interactively. Strewn across the floor are dedicated areas where customers can try out the products on their own. These products range from personal care accessories to vacuum cleaners, so you can get a good idea of what you will be getting when you purchase the product.
Whether you are a cautious spender or looking to splurge, Harvey Norman has your back! It brings together high-end brands and mass-affluent brands under one roof. The cooking section, for instance, features fully-fitted kitchen settings by various brands, allowing you to better visualise the appliances in your own home.
Worried about feeling overwhelmed by the sheer options? The store’s well-trained and knowledgeable cooking specialists are there to help you sift through products from over 50 brands at the most competitive prices to make informed decisions. One-on-one hands-on sessions to try out the products are also available by appointment at selected stores.
And you don’t need to visit another store to look for gaming devices and electronics. Simply make your way to the first floor, which features an interactive Games Hub with cutting-edge products from over 12 top brands. The hub offers selected gaming devices to try out before you buy, as well as an immersive VR experience that emulates real-life racing car simulation.
Harvey Norman carries one of the widest range of computers from top brands including Acer, Apple, Asus, HP, Lenovo, LG, Microsoft, Samsung and more. Fun fact, Harvey Norman Millenia Walk Flagship store’s Microsoft Surface experience corner is Microsoft’s first premium experience spot in Southeast Asia. It also offers a dedicated concierge service for existing Microsoft customers.
Customers are spoilt for choice at the furniture section, which offers exquisite pieces from six prominent brands: Saporini, Stellani, Cubo Rosso, Egoitaliano, Oliver B and ALF Furniture, covering styles ranging from classical opulence to retro quirky and timeless minimalism.
Fancy a bespoke sofa? Harvey Norman is the only place to buy Australian-made sofas in Singapore. You can customise the size, upholstery, leg and cushion firmness to create one-of-a-kind sofa for your space. This bespoke sofa comes with a 10-year warranty, and made with premium materials like certified hardwood, plush leather, and springs and foam made with patented technologies.
Rounding up the offerings is the bedding collections. Harvey Norman boasts one of the biggest range of bedding and bedroom furniture, including children’s bed frames and sofa beds.
Find popular brands like Ernest Hemingway, Hilker, King Koil, Sealy, Simmons and Tempur, in one gallery for easy comparisons. A mock-up apartment on the third floor features furnishings and electronics in real settings, and provide ideas for styling and combining the pieces.
We’ve mentioned Harvey Norman’s guaranteed best price (and the promise to top up 10% of the price difference), but that’s just the tip of the iceberg for Harvey Norman’s Product Care services. The services also include additional years of protection (choose from 1-4 years protection term). The coverage includes all parts, labour and call out fees for an unlimited amount of repairs carried out by an authorised repairer network.
This warranty is covered in any country where a Harvey Norman, Domayne, Joyce Mayne or Norman Ross store exists. These countries include Australia, New Zealand, Singapore, Malaysia, Ireland, Slovenia and Croatia.
And what if, after all the browsing, try-outs and demos, you still need time to consider? Fret not, you can go home and buy later from Harvey Norman’s online shop.
If you do decide to buy the product in the store, Harvey Norman offers a priority delivery services, which delivers on a specific day and time at your convenience — say goodbye to the 2-4-hour block time demanded by most delivery services.